Terms & Conditions

Last Updated August 16, 2024

 

Welcome to Adorable Arrivals! We're so happy you're here. Our mission is to bring you a specially curated selection of clothing, essentials, toys, and accessories for your little ones. We want your shopping experience with us to be smooth and enjoyable, and we're dedicated to ensuring you're completely satisfied with your purchase. Please take a moment to review our terms and conditions to understand the guidelines and policies that help us serve you better.

1. Products and Services

Adorable Arrivals offers a variety of goods, including but not limited to clothing, essentials, toys, and accessories. We may change or stop offering products at any time without prior notice. Availability of products may vary, and we cannot guarantee that all items will be in stock at all times.

Updates to Products and Services

We reserve the right to update or discontinue products at any time without notice. This includes changes to product specifications, availability, and pricing. We may also modify or discontinue services without notice. Any such changes will be updated on our website promptly.

2. Order Processing and Confirmation

Order Processing

Orders are processed within 1-3 business days of receipt. Processing times may vary based on product availability and order volume.

Order Confirmation

Once your order is placed, you will receive an email confirmation with your order details. This email serves as an acknowledgment that we have received your order.

Order Updates

The only order update that will be sent is the tracking information once it has shipped.

3. Refund and Return Policy

At Adorable Arrivals, we are committed to ensuring your satisfaction with our products and services. Here are the key points of our return and refund policy:

Product Returns

  • Eligibility: Defective and damaged items are always eligible for return or refund. Other returns will be decided on a case-by-case basis.
  • Condition: Items must be in original condition, unwashed, unused, and with tags attached.
  • Timeframe: Contact us within 14 days of receiving your products with proof of purchase.
  • Process: To initiate a return, please contact our customer support team at adorablearrivals@kinshipdropnetwork.com.

Damaged or Defective Products

  • Notification: Contact us within 5 days of receiving a damaged or defective product.
  • Proof: Provide a high-quality image or video of the product.
  • Resolution: We will determine if a refund will be issued or if the product will be replaced. There is no need to return the item.

Lost or Stolen Packages

  • Notification: Contact us 5 days after the expected delivery date if your package is lost or stolen.
  • Options: You can choose to refund the entire order or ship a replacement order free of charge.

Refund Method

  • Process: Refunds will be made to the original payment method. It takes 3-5 business days to complete after confirmation.

Return Shipping Costs

  • Policy: Return shipping costs may apply, deducted from your refund unless the return is due to a damaged or defective product.

Exchanges

  • Policy: We do not offer exchanges. If a product is faulty, we will provide a replacement. If the correct item was received and does not fit, we may offer a refund.

For more detailed information, please visit our Refund and Return Policy.

4. Shipping and Delivery

At Adorable Arrivals, we strive to ensure a smooth and reliable shipping experience for our customers. Here are the key points of our shipping policy:

Shipping Destinations

We currently ship to Canada and the Continental United States.

Shipping Methods and Costs

  • Free Shipping: Enjoy free economy shipping on all orders over $30 USD. No hidden fees, just great savings!
  • Flat Rate Shipping: For orders under $30 USD, we offer a flat rate of $7.95 USD for economy shipping.

Delivery Times

Delivery is estimated to take between 1-2 weeks. Delivery times may vary due to factors beyond our control.

Order Processing Time

Orders are typically processed within 1-3 business days before being shipped. You will receive an email notification with tracking information once your order has shipped.

Tracking Information

Customers will receive an email with tracking information once the product has shipped, allowing real-time tracking of the shipment.

Customs, Duties, and Taxes

Customers are responsible for all duties, customs, or additional taxes incurred. These fees are not included in the price of the product or shipping costs.

Lost or Stolen Packages

  • Notification: If your package is lost in transit or stolen, please contact us 5 days after the expected delivery date.
  • Options: You can choose to refund the entire order or ship a replacement order free of charge (only one replacement order is valid per original order).

Return Shipping Policies

Customers are responsible for return shipping costs unless the product is defective or damaged. There is no need to return the defective item.

For more detailed information, please visit our Shipping Policy.

5. Product Quality and Safety

Product Safety and Quality Assurance

At Adorable Arrivals we are committed to providing safe and high-quality products for your little ones. Our products meet or exceed safety standards, and we regularly review our merchandise to ensure their quality and safety. In the rare event of a product recall or safety issue, we will promptly notify affected customers and provide instructions for returning or replacing the product.

6. Customer Conduct and Responsibilities

Respectful Interaction

  • Behavior: We expect all customers to interact respectfully with our customer service team and other members of the Adorable Arrivals community. Abusive, threatening, or inappropriate behavior will not be tolerated.
  • Communication: Please communicate your concerns and questions clearly and politely. Our team is here to help and will respond promptly to your inquiries.

Account Security

You are responsible for maintaining the security of your account information, including using strong, unique passwords and keeping them confidential. Please notify us immediately if you suspect any unauthorized use of your account. Adorable Arrivals will not be responsible for any loss or damage arising from your failure to comply with this security obligation.

Compliance

Use our website and services in compliance with all applicable local, state, national, and international laws and regulations. Avoid engaging in any conduct that disrupts or interferes with the normal operation or use of our website or services by others.

Fraud Prevention

We continuously monitor transactions for suspicious activity to protect our customers from fraud. In case of suspicious activity, we may contact you to verify your identity and the legitimacy of the transaction. Accounts engaged in fraudulent activities will be suspended or terminated, and appropriate legal action may be taken.

User Account Management

You can manage your account settings and personal information through your account dashboard. This includes updating your contact information, changing your password, and managing your communication preferences. You may also request to delete your account by contacting customer support.

7. Contact Information and Customer Support

For any questions or concerns, please contact our customer support team adorablearrivals@kinshipdropnetwork.com. Our customer support team typically responds within 24-72 hours.

8. Promotions and Discounts

Eligibility

  • Offers: Promotions and discounts are available to all eligible customers as specified in the promotion details. Specific terms and conditions apply to each promotion, including validity periods, eligible products, and usage limitations.
  • One Per Customer: Unless otherwise stated, promotions and discounts are limited to one per customer and cannot be combined with other offers.

Usage

  • Code Application: To apply a promotion or discount, enter the promotional code during checkout. The discount will be applied to eligible items in your order.
  • Exclusions: Certain products, including gift cards, clearance items, and special collections, may be excluded from promotions. Refer to the specific promotion details for exclusions.

Limitations

  • Non-Transferable: Promotional codes are non-transferable and cannot be sold or exchanged.
  • Expiration: Promotions and discounts are valid for a limited time only. The expiration date will be indicated in the promotion details.
  • Changes: Adorable Arrivals reserves the right to modify or cancel promotions at any time without prior notice. Expired promotions cannot be redeemed, and misuse of promotional codes may result in account termination or order cancellation.

Consequences of Misuse

  • Account Termination: Misuse of promotional codes may result in the termination of your account or cancellation of your order.

9. Loyalty Programs and Rewards

Loyalty Programs and Rewards

  • Program Details: If applicable, details about our loyalty program, including how to earn and redeem points, will be provided on our website.
  • Eligibility: Participation in our loyalty program is subject to eligibility criteria, which will be specified in the program terms and conditions.
  • Usage: Loyalty points and rewards are non-transferable and cannot be exchanged for cash. Points may expire if not used within the specified time frame.
  • Changes: We reserve the right to modify or discontinue the loyalty program at any time without prior notice.

10. Feedback and User-Generated Content

Submission Guidelines

We welcome and encourage you to provide feedback, comments, and suggestions for improvements to our products and services.

Company Rights

By submitting content (such as reviews, comments, or images) to Adorable Arrivals, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, publish, and distribute such content in any media. You represent that you have the necessary rights to grant this license and that the content does not violate any laws or third-party rights. Adorable Arrivals reserves the right to remove any content that it deems inappropriate or in violation of these Terms and Conditions.

User-Generated Content

We reserve the right to remove any content that is deemed inappropriate, offensive, defamatory, or that violates our guidelines. Users can report inappropriate content to our customer support for review.

Community Guidelines

We encourage respectful and constructive interactions within our community. Abusive, offensive, or inappropriate behavior will not be tolerated. All user-generated content, including reviews and comments, must be accurate, relevant, and respectful. Content that violates these guidelines will be removed.

11. Testimonials and Endorsements

Testimonials and Endorsements

  • Submission: By submitting a testimonial or endorsement, you grant Adorable Arrivals permission to use your content, including your name and any images provided, in our marketing materials and on our website.
  • Accuracy: Testimonials and endorsements must reflect your honest opinion and experience with our products and services.
  • Compensation: You will not receive any compensation for providing a testimonial or endorsement unless granted written approval by Adorable Arrivals. This condition is legally binding.

12. Data Privacy and Cookies Policy

At Adorable Arrivals, we are committed to protecting your privacy and ensuring a transparent and enjoyable browsing experience. This policy explains how we collect, use, and protect your data, and how we use cookies on our website.

Key Points:

  • Data Collection: We collect personal data such as name, email address, shipping address, and payment information.
  • Data Usage: Your data is used to process orders, improve our services, and communicate with you.
  • Data Protection: We use SSL encryption to protect your data during transmission. Personal data is stored on secure servers.
  • Cookies: Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. Types of cookies include necessary, performance, functional, and targeting cookies.
  • User Rights: You have the right to access, correct, and delete your personal data, and manage your cookie preferences.
  • Third-Party Cookies: We use third-party services like Google Analytics for website analytics and advertising.
  • Payment Security: We use industry-standard encryption protocols to protect your financial information.
  • Email Communications: We may use your email to send you information about your order, promotional offers, and updates about our products and services.

For more detailed information, please visit our full Data Privacy and Cookies Policy.

13. Digital Content and Intellectual Property

All content on the Adorable Arrivals website, including but not limited to text, images, graphics, logos, and software, is the property of Adorable Arrivals or its content suppliers and is protected by international copyright and trademark laws. You may not use, reproduce, distribute, or create derivative works from our content without express written permission from Adorable Arrivals.

Intellectual Property Rights

In addition to copyrights, our trademarks, patents, and any intellectual property licenses granted to users are protected by law. Unauthorized use of our intellectual property may result in legal action.

14. Compliance with Laws and Dispute Resolution

Compliance with Applicable Laws and Governing Law

Adorable Arrivals complies with all relevant consumer protection, privacy, and safety laws in the jurisdictions where we operate. Our commitment to legal compliance ensures that your rights are protected when you shop with us.

These terms are governed by the laws of Alberta, Canada. Any disputes arising out of or in connection with these terms shall be resolved exclusively in the courts of Alberta, Canada. 

For US customers, while we are based in Alberta, we strive to comply with all applicable US consumer protection laws. If you have any concerns or require assistance, please contact our customer support team.

Dispute Resolution

Agreeing to Arbitration By using our website and purchasing our products, you agree to resolve any disputes with Adorable Arrivals through binding arbitration, rather than in court. This agreement applies to all claims related to any aspect of our relationship.

Arbitration Procedure The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA’s Consumer Arbitration Rules. The arbitration will take place in Edmonton, Alberta, or a mutually agreed location. The arbitrator has the exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement. Each party will be responsible for their own arbitration costs. However, if the arbitrator finds in your favor, Adorable Arrivals will pay your reasonable attorneys’ fees and costs.

Exceptions to Arbitration You may bring individual claims in small claims court if the claims qualify. Either party may seek injunctive or other equitable relief for matters relating to intellectual property rights, unauthorized access, or breach of security in any competent court.

Waiver of Jury Trial You and Adorable Arrivals both give up the right to go to court and have a trial with a judge or a jury. Instead, you are electing to have claims and disputes resolved by arbitration.

Waiver of Class or Consolidated Actions All claims and disputes covered by this arbitration agreement must be settled individually, not as part of a group.

Severability This arbitration agreement will survive the termination of your relationship with Adorable Arrivals. If any part of this arbitration agreement is found to be unenforceable or invalid, the remaining parts will still be in effect and enforceable. If any specific provision of this arbitration agreement is found to be unenforceable, it will be replaced with a valid provision that closely matches the intent of the original provision.

Dispute Resolution for International Orders For international orders, disputes will be resolved in accordance with the applicable laws and jurisdictions of the customer's country. Specific guidelines for handling such disputes will be provided upon request.

15. Disclaimer of Warranties

All products and services provided by Adorable Arrivals are offered "as is" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our products or services will meet your expectations or that any issues will be corrected.

16. Limitation of Liability

To the fullest extent permitted by law, Adorable Arrivals will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

(a) your use of or inability to use our website or services; (b) any conduct or content of any third party on our website; (c) any content obtained from our website; and (d) unauthorized access, use, or alteration of your transmissions or content. In no event shall Adorable Arrivals total liability for all claims related to the services exceed the amount paid by you to Adorable Arrivals for the specific service in question.

17. Termination 

Adorable Arrivals reserves the right to terminate or suspend your account and access to our website or services at our discretion, with or without notice, for conduct that we believe violates these Terms and Conditions, or for any other reason. You may also terminate your account at any time by contacting customer support. Upon termination, your right to use our services will immediately cease, and any outstanding obligations will remain in effect.

18. Accessibility

Adorable Arrivals Accessibility Statement

At Adorable Arrivals, we are dedicated to ensuring that our website is accessible to all visitors, including individuals with disabilities. We strive to comply with accessibility standards and continuously enhance the user experience for everyone.

Feedback

We welcome your feedback on the accessibility of Adorable Arrivals. If you encounter any accessibility barriers or have suggestions for improvement, please contact us at:

Ongoing Efforts

We are committed to the ongoing improvement of our website's accessibility. Our team regularly reviews and updates our website to ensure compliance with accessibility standards and to address any new issues that arise.

For more detailed information, please visit our Accessibility Statement.

19. Supplier Relations

Sourcing and Quality Control

We work closely with our suppliers to ensure the quality and safety of our products. Our suppliers adhere to strict quality control measures, and we regularly audit their practices to maintain our standards. In the event of disputes or issues with suppliers, we take swift action to resolve them to ensure our customers receive the best possible products.

20. Entire Agreement

These terms and conditions, along with our Privacy Policy and any other legal notices published by Adorable Arrivals on this website, constitute the entire agreement between you and Adorable Arrivals concerning your use of our website and supersede all prior agreements and understandings with respect to the same. Any additional terms and conditions related to specific products, services, or promotions will also form part of this entire agreement.

21. Contests and Promotions

Contests and Promotions

  • Participation: By participating in any contest or promotion, you agree to comply with the specific rules and guidelines provided for that contest or promotion.
  • Eligibility: Eligibility criteria for contests and promotions will be specified in the respective terms and conditions. Some contests and promotions may be limited to specific regions or customer groups.
  • Prizes: Prizes for contests and promotions are non-transferable and cannot be exchanged for cash. Adorable Arrivals reserves the right to substitute prizes of equal or greater value if necessary.
  • Disputes: Any disputes arising from contests or promotions will be resolved in accordance with the dispute resolution policies outlined in these terms and conditions.

22. User Feedback and Surveys

User Feedback and Surveys

  • Participation: We value your feedback and may periodically request your participation in surveys to help improve our products and services.
  • Usage: Feedback and survey responses may be used for internal purposes, including product development and customer service improvements. Participation in surveys is voluntary.
  • Confidentiality: Your responses will be kept confidential and will only be used in accordance with our Privacy Policy.

23. Health and Safety Notices

Health and Safety Notices

  • Warnings: Certain products may come with health and safety warnings. It is important to read and follow these warnings to ensure safe usage.
  • Responsibility: Adorable Arrivals is not responsible for any injuries or damages resulting from misuse of our products. Always use products as intended and follow all safety instructions.

24. Language and Translation

Language and Translation

  • Governing Language: These Terms and Conditions are provided in English and will govern the use of our website and services.
  • Translations: While we may provide translations of these Terms and Conditions for convenience, the English version will prevail in the event of any discrepancies or conflicts between translations.

25. Cancellation Policy

Adorable Arrivals adheres to all local laws regarding order cancellations. Your right to cancel an order may differ based on your location.

Cancellation Fees

  • Fee Applicability: A cancellation fee may be applied to cover processing costs.
  • Fee Variability: The fee rate may vary depending on the specifics of the order and required processing.
  • Local Laws Compliance: All fees will comply with local consumer protection laws.

For more information or to request a cancellation, please contact our customer support team at adorablearrivals@kinshipdropnetwork.com.

26. Payment Policy

We offer a variety of payment methods to make your shopping experience convenient and secure. Please review our payment options and related terms below.

Accepted Payment Methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Shop Pay
  • Apple Pay
  • Google Pay
  • Interac

Security Measures:

  • Encryption: We use SSL (Secure Socket Layer) encryption to protect your payment information during transmission.
  • Secure Servers: All payment transactions are processed through secure servers that comply with industry standards for data protection.
  • Fraud Prevention: Our payment gateway includes advanced fraud detection tools to help protect against unauthorized transactions.

Fees:

There are no additional fees for using any of our accepted payment methods. However, your bank or card issuer may charge fees for currency conversion or international transactions if applicable.

Payment Processing Time:

Payments are processed immediately upon order placement. You will receive a confirmation email once your payment has been successfully processed.

Billing Information:

Please ensure that your billing information matches the information on file with your bank or card issuer to avoid delays in order processing.

Pre-Authorization Charge:

To ensure your payment method is valid and to facilitate a smooth transaction process, a $1 pre-authorization charge may be placed on your card. This is a temporary hold and will be removed shortly after your payment is confirmed.

For more detailed information, please visit our Payment Policy.

27. Security Policy

At Adorable Arrivals, we take the security of your personal information seriously. This policy outlines the measures we take to protect your data and ensure a safe shopping experience.

Data Protection:

  • Encryption: We use SSL (Secure Socket Layer) encryption to protect your personal and payment information during transmission.
  • Secure Storage: Personal data is stored on secure servers that are protected by firewalls and other advanced security technologies.
  • Access Controls: Access to personal data is restricted to authorized personnel only, and we regularly review our access control policies to ensure compliance with security standards.

Fraud Prevention:

  • Monitoring: We continuously monitor our systems for suspicious activity and employ advanced fraud detection tools to protect against unauthorized transactions.
  • User Verification: We may require additional verification for certain transactions to ensure the identity of the cardholder.

Compliance:

  • Regulations: We comply with all relevant data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
  • Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities.

Your Rights:

PCI DSS Compliance:

Our payment processing systems are fully compliant with PCI DSS (Payment Card Industry Data Security Standard) to ensure the highest level of security for your transactions.

Privacy Policy Integration:

Our security measures are part of our broader commitment to privacy. For more detailed information on how we handle your personal data, please refer to our Privacy Policy.