Return & Refund Policy

Last Updated August 16, 2024

 

At Adorable Arrivals, we are committed to ensuring your satisfaction with our products and services. Our return policy includes the following guidelines:

Product Returns

  • Eligibility: Defective and damaged items are always eligible for return or refund. Other returns will be decided on a case-by-case basis. If accepted, the customer must pay return shipping.
  • Condition: All items must be in original condition, unwashed, unused, and with tags attached. Original condition includes the item being free from any signs of wear, damage, or alterations.
  • Timeframe: Customers must contact us within 14 days of receiving their products and provide proof of purchase.
  • Process: To initiate a return, please contact our customer support team at adorablearrivals@kinshipdropnetwork.com for return authorization and instructions.

Damaged or Defective Products

  • Notification: If you receive a damaged or defective product, please contact us within 5 days of receiving it.
  • Proof: Provide a high-quality image or video of the defective or damaged product.
  • Resolution: We will determine if a refund will be issued or if the product will be replaced. There is no need to return the damaged or defective item.
  • California Compliance: If you receive a defective product, we will resolve the issue within 30 days of notification. This includes providing a replacement or refund as necessary.

Lost or Stolen Packages

  • Notification: If your package is lost in transit or stolen, please contact us 5 days after the expected delivery date.
  • Required Information: Provide your order number, tracking information, and any other relevant details.
  • Options: You have two options:
    • Refund the entire order, OR
    • Ship a replacement order free of charge (only one replacement order is valid per original order).

Refund Method

  • Process: Refunds will be made back to the original payment method. Once a refund is confirmed by our customer support team, it will take 3-5 business days to complete.
  • Timeframe: The overall timeframe from initiating the return to receiving the refund may be 7-10 business days.

Return Shipping Costs

  • Policy: Return shipping costs may apply, which will be deducted from your refund unless the return is due to a damaged or defective product.

Exchanges

  • Policy: We do not offer exchanges. If a product is faulty (e.g., damaged, wrong size was sent), we will provide a replacement item at no cost. However, if the correct item was received and does not fit, we may offer a refund.

Proof of Purchase

  • Requirement: Customers are required to provide proof of purchase in the form of an invoice, email confirmation, or order number for all returns and refund requests.

Condition and Packaging

  • Requirement: Items must be returned in the original condition and packaging they were received in (e.g., tags on, unwashed, unused).

Processing Time

  • Policy: Returns will be processed within 7-10 business days from the date of your initial email. A refund will be applied to the original payment method within 3-5 business days after processing.

Shipping Policy

  • Policy: We currently only ship to the US. For more information please view our Shipping Policy.
  • Details: Shipping times and costs may vary based on our supplier's policies. Customers will be informed of shipping details once their order is processed.

For more information, please view our Shipping Policy.

Warranty Information

  • Policy: We do not offer a written warranty on our products. However, if you receive a defective or damaged item, please contact us within 5 days of receiving it. We are committed to ensuring your satisfaction and will resolve any issues promptly, including providing a replacement or refund as necessary. This policy does not affect any implied warranties provided by law.

Contact Information

Policy Updates

  • Notice: Our return and refund policy is subject to change. Any updates will be posted on our website. We recommend checking our policy periodically to stay informed of any changes.

Legal Compliance

  • Canada: This policy complies with all applicable consumer protection laws, including but not limited to the Consumer Protection Act and the Sale of Goods Act in Alberta, Canada.
  • USA: For our customers in the United States, we strive to comply with federal consumer protection laws such as the Magnuson-Moss Warranty Act and the Federal Trade Commission (FTC) Act. We also aim to meet the consumer protection standards of individual states.
  • Jurisdiction: In case of disputes or issues, we will follow the relevant consumer protection laws of the customer's jurisdiction. We recommend customers review their local consumer protection laws for additional rights.

Prohibition of Deceptive Practices

  • Commitment: We are committed to maintaining honest and transparent practices. Our return and refund policy adheres to all relevant consumer protection laws to ensure your rights and satisfaction.

Visibility of Policy

  • Access: The return and refund policy is accessible via a link in the footer of our website, ensuring it is visible on all pages, including product listings, cart, and checkout pages.

Dispute Resolution

  • Commitment: We are committed to resolving any issues you may have with your purchase in a fair and timely manner. If you have any concerns or disputes, please contact us at adorablearrivals@kinshipdropnetwork.com, and we will work with you to find a satisfactory solution.

FAQ Reference

More Information: For more information, please visit our FAQ section.