Shipping Policy

Last Updated August 16, 2024

 

At Adorable Arrivals, we strive to ensure a smooth and reliable shipping experience for our customers. Please review our shipping policy below for detailed information.

Shipping Destinations:

  • We currently ship to the Continental United States.

Shipping Methods and Costs:

  • Free Shipping: Enjoy free economy shipping on all orders over $30 USD. No hidden fees, just great savings!
  • Flat Rate Shipping: For orders under $30 USD, we offer a flat rate of $7.95 USD for economy shipping.

Delivery Times:

  • Our supplier estimates that delivery will take between 7-14 business days. However, please note that delivery times may vary and can occasionally take longer due to factors beyond our control.

Order Processing Time:

  • Orders are typically processed within 1-3 business days before being shipped. You will receive an email notification with tracking information once your order has shipped.

Tracking Information:

  • Customers will receive an email with tracking information once the product has shipped. This allows you to track the progress of your shipment in real-time.

Customs, Duties, and Taxes:

  • Customers are responsible for all duties, customs, or additional taxes that may be incurred. These fees are not included in the price of the product or shipping costs and will be the responsibility of the customer upon delivery.

Shipping Restrictions:

  • All items are eligible to ship to the Continental United States. There are no restrictions on the products we ship within these regions.

Lost or Stolen Packages:

  • If your package is lost in transit or stolen, please contact us 5 days after the expected delivery date. At this time, you have two options:
    • Refund the entire order, OR
    • Ship a replacement order free of charge (only one replacement order is valid per original order).

Shipping Delays:

  • Customers will need to refer to their tracking information for updates on shipping status. In the event of a major delay, customers can reach out to our support team at adorablearrivals@kinshipdropnetwork.com for assistance.

Order Confirmation:

  • Upon placing your order, you will receive an order confirmation email with your order details. This ensures that you have all necessary information about your purchase and can track the progress of your order.

Return Shipping Policies:

  • Customers are responsible for return shipping costs unless the product is defective or damaged. In such cases, there is no need to return the defective item.
  • Customers can use any courier service of their choice to return items, as long as the return meets our conditions and is properly documented.

Policy Updates:

  • Our shipping policy is subject to change. Any updates will be posted on our website. We recommend checking our policy periodically to stay informed of any changes.

Contact Information:

Legal Compliance:

  • This policy complies with all applicable consumer protection laws, including but not limited to the Consumer Protection Act and the Sale of Goods Act in Alberta, Canada.
  • For our customers in the United States, we strive to comply with federal consumer protection laws such as the Magnuson-Moss Warranty Act and the Federal Trade Commission (FTC) Act. We also aim to meet the consumer protection standards of individual states.
  • Our policies are designed to meet or exceed the most stringent requirements of the jurisdictions we serve to ensure full compliance and customer satisfaction.
  • In case of disputes or issues, we will follow the relevant consumer protection laws of the customer's jurisdiction. We recommend customers review their local consumer protection laws for additional rights.

Prohibition of Deceptive Practices:

  • We are committed to maintaining honest and transparent practices. Our return and refund policy adheres to all relevant consumer protection laws to ensure your rights and satisfaction.

Visibility of Policy:

  • The return and refund policy is accessible via a link in the footer of our website, ensuring it is visible on all pages, including product listings, cart, and checkout pages.

Dispute Resolution:

  • We are committed to resolving any issues you may have with your purchase in a fair and timely manner. If you have any concerns or disputes, please contact us at adorablearrivals@kinshipdropnetwork.com, and we will work with you to find a satisfactory solution.

FAQ Reference:

For more information, please visit our FAQ section.